​Hairmiles Reward Card T & C

Hair 2 Go Limited – Hairmiles Loyalty Program Terms & Conditions

Effective Date: 4 November 2024 | Version: 1.09

Hairmiles is the official loyalty rewards program of Hair 2 Go Limited and is a registered trademark of Hair 2 Go Limited.


1. Eligibility

• The program is open to all Hair 2 Go clients aged 16 years or older.
• A single cardholder (aged 16+) may register on behalf of a family unit.

2. Enrollment

• Enrollment is free and available in-store.
• It's best to use one loyalty card per family unit, especially when all services are paid for together in a single transaction. However, the same card can also be used when services are paid for separately or at different times.
  
• Please note that only one loyalty card may be used per transaction; multiple cards cannot be combined in a single transaction.
• Replacement cards are available in case of loss or damage, and points will be transferred upon verification of the cardholder’s identity.

3. Earning Points (Hairmiles)

• Clients are grouped into one of nine client types based on age or school year (definitions available in-store or upon request).
• Hairmiles are tracked separately for each client type.
• For each paid haircut associated with a client type, one Hairmiles point is earned.
• After five qualifying haircuts, the sixth haircut for that client type is eligible for a 50% discount on the cut portion.
• Points are non-transferable between client types or cardholders.
• Only haircut services are eligible for points. Retail purchases, treatments, and promotional packages are excluded unless explicitly stated.
• If a technical error stops Hairmiles from being added during your visit, the points will be added once the issue is fixed.
• Hairmiles can also be earned on haircuts, including thermal + cut services. Hairmiles Points can also be added for standalone blow wave or thermal services, even without a haircut.

4. Redeeming Points

• After five qualifying haircuts for a specific client type, the sixth haircut is eligible for a 50% discount on the cut portion of the service.
• Rewards must be redeemed within 12 months of being earned.
• Clients may choose to delay redemption and use the reward at a later visit within the validity period.
• Only one 50%-off reward may be used per service. Rewards cannot be combined to create a free service.
• Example: If two family members each qualify for a 50% discount during the same visit, both rewards may be redeemed.
• If a technical error prevents redemption during a visit, the reward will be carried over to the next eligible appointment.
• Rewards may not be used in conjunction with other promotions unless explicitly stated.
• Hairmiles and senior discounts are accepted on Mondays, Tuesdays, and Wednesdays.
• The Hairmiles card can be uploaded to your preferred card app and scanned at payment. Simple instructions for uploading the card are available on our website at Hair2Go.co.nz.
• Hairmiles cannot be redeemed or transferred for cash.
• Blow wave Hairmiles can only be redeemed for the same type of service—i.e., Blow wave. 

5. Lost or Damaged Cards

• Lost or damaged cards can be replaced after identity verification. A small fee applies for card replacement.
• Hairmiles points will be transferred to the new card upon confirmation of the cardholder’s identity.

6. Inactive Accounts

• Accounts with no activity for 24 consecutive months may be deactivated, and any unused rewards forfeited.
• Clients will be contacted using their last known contact details before deactivation occurs.

7. Program Changes

• Hair 2 Go reserves the right to modify, suspend, or cancel the Hairmiles loyalty program or these Terms & Conditions at any time without prior notice.
• If the program is discontinued, all accumulated points and rewards may be forfeited.

8. Privacy & Data Protection

• Only the primary cardholder’s personal information is collected (must be aged 16+); no data is collected from other family members.
• Information is used solely for operating the loyalty program and verifying client identity.
• Clients may opt in to receive marketing via email, SMS, or mail, and may opt out at any time by:
  • Contacting Head Office, or
  • Informing a staff member in-store.
• Client data is never sold or shared with third parties.
• Data is securely stored off-site on a private, encrypted network (not cloud-based).
• Only authorised staff may access client information, and all access is monitored and recorded.

9. Fraud Prevention

• Misuse of the program, including sharing cards with unrelated individuals or falsifying visits, may result in immediate termination of membership and forfeiture of all rewards.
• All system access is audited to ensure program integrity.

10. Dispute Resolution

• Any disputes regarding the Hairmiles program may be submitted by:
  • Email, or
  • Completing the contact form on our website.
• Hair 2 Go will investigate all matters in accordance with internal procedures and provide a response.

11. Termination & Data Removal

• Either the cardholder or Hair 2 Go may terminate participation in the program at any time.
• The primary cardholder may request that their data be updated or permanently deleted.
• Upon deletion, all associated Hairmiles and linked family rewards will be permanently removed.
• Data deletion requests undergo a verification process before being completed.

12. Limit of Liability

• Hair 2 Go is not responsible for delays, service interruptions, or data loss resulting from factors beyond our control.
• We will make reasonable efforts to resolve any technical issues or program-related errors promptly and fairly.

13. Governing Law

• These Terms & Conditions are governed by the laws of New Zealand.

14. Contact Information

• Email: [email protected]
• Website: www.hair2go.co.nz
• Phone: (06) 8798112
• In-store: Ask any staff member for assistance.

Please note:

​We are currently transitioning from the old paper-stamped Hairmiles loyalty card system to a new digital plastic Hairmiles reward card system. The terms & conditions for the paper version can be found on the back of the paper card.

Hair 2 Go - Locations

Hastings        ​P: ​(06) 870 7300

​​​​Havelock North         ​P: (06) 877 4993

Taradale        P: (06) 844 4177​​

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