​Welcome to Hairmiles Rewards!

​Thank you for scanning your Hairmiles rewards card!

​To get started, please read through the Terms & Conditions below and learn how to load your barcode on your phone to start earning rewards next time you visit us.

• How our "Hairmiles Reward Card" Loyalty System ​works
• "Hairmiles Reward Card" Loyalty System ( T&C ) ​
• How to add your Hairmiles reward Card to your Phone ​
• What are the current promotions   

​Hair 2 Go Hairmiles Loyalty Card – How It Works

• The Hairmiles card is a loyalty card that rewards regular clients.
• For every paid haircut, you earn 1 Hairmile point.
• After 5 haircuts, the 6th haircut is 50% off (cut portion only).

Important Things to Know

• One card can cover the whole family.
• Points are tracked separately for each person’s client type
  (adult, child, highschool boys, super gold card Meember, etc).
• Only one loyalty card can be used per transaction.
  
• Points are only earned on haircut services, not retail products.
• Rewards must be used within 12 months.

Example

• Dad gets 5 haircuts → 6th haircut is 50% off
• Child gets 5 haircuts → their 6th haircut is 50% off

Each person’s rewards are tracked separately on the same card.

Section 1- ​Hairmiles Reward Card T & C

Hair 2 Go Limited – Hairmiles Loyalty Program Terms & Conditions

Effective Date: 4 November 2024 | Version: 1.09

Hairmiles is the official loyalty rewards program of Hair 2 Go Limited and is a registered trademark of Hair 2 Go Limited.


1. Eligibility

• The program is open to all Hair 2 Go clients aged 16 years or older.
• A single cardholder (aged 16+) may register on behalf of a family unit.

2. Enrollment

• Enrollment is free and available in-store.
• It's best to use one loyalty card per family unit, especially when all services are paid for together in a single transaction. However, the same card can also be used when services are paid for separately or at different times.
• Please note that only one loyalty card may be used per transaction; multiple cards cannot be combined in a single transaction.
• Replacement cards are available in case of loss or damage, and points will be transferred upon verification of the cardholder’s identity.

3. Earning Points (Hairmiles)

• Clients are grouped into one of nine client types based on age or school year (definitions available in-store or upon request).
• Hairmiles are tracked separately for each client type.
• For each paid haircut associated with a client type, one Hairmiles point is earned.
• After five qualifying haircuts, the sixth haircut for that client type is eligible for a 50% discount on the cut portion.
• Points are non-transferable between client types or cardholders.
• Only haircut services are eligible for points. Retail purchases, treatments, and promotional packages are excluded unless explicitly stated.
• If a technical error stops Hairmiles from being added during your visit, the points will be added once the issue is fixed.
• Hairmiles can also be earned on haircuts, including thermal + cut services. Hairmiles Points can also be added for standalone blow wave or thermal services, even without a haircut.

4. Redeeming Points

• After five qualifying haircuts for a specific client type, the sixth haircut is eligible for a 50% discount on the cut portion of the service.
• Rewards must be redeemed within 12 months of being earned.
• Clients may choose to delay redemption and use the reward at a later visit within the validity period.
• Only one 50%-off reward may be used per service. Rewards cannot be combined to create a free service.
• Example: If two family members each qualify for a 50% discount during the same visit, both rewards may be redeemed.
• If a technical error prevents redemption during a visit, the reward will be carried over to the next eligible appointment.
• Rewards may not be used in conjunction with other promotions unless explicitly stated.
• Hairmiles and senior discounts are accepted on Mondays, Tuesdays, and Wednesdays.
• The Hairmiles card can be uploaded to your preferred card app and scanned at payment. Simple instructions for uploading the card are available on our website at Hair2Go.co.nz.
• Hairmiles cannot be redeemed or transferred for cash.
• Blow wave Hairmiles can only be redeemed for the same type of service—i.e., Blow wave. 

5. Lost or Damaged Cards

• Lost or damaged cards can be replaced after identity verification. A small fee applies for card replacement.
• Hairmiles points will be transferred to the new card upon confirmation of the cardholder’s identity.

6. Inactive Accounts

• Accounts with no activity for 24 consecutive months may be deactivated, and any unused rewards forfeited.
• Clients will be contacted using their last known contact details before deactivation occurs.

7. Program Changes

• Hair 2 Go reserves the right to modify, suspend, or cancel the Hairmiles loyalty program or these Terms & Conditions at any time without prior notice.
• If the program is discontinued, all accumulated points and rewards may be forfeited.

8. Privacy & Data Protection

• Only the primary cardholder’s personal information is collected (must be aged 16+); no data is collected from other family members.
• Information is used solely for operating the loyalty program and verifying client identity.
• Clients may opt in to receive marketing via email, SMS, or mail, and may opt out at any time by:
  • Contacting Head Office, or
  • Informing a staff member in-store.
• Client data is never sold or shared with third parties.
• Data is securely stored off-site on a private, encrypted network (not cloud-based).
• Only authorised staff may access client information, and all access is monitored and recorded.

9. Fraud Prevention

• Misuse of the program, including sharing cards with unrelated individuals or falsifying visits, may result in immediate termination of membership and forfeiture of all rewards.
• All system access is audited to ensure program integrity.

10. Dispute Resolution

• Any disputes regarding the Hairmiles program may be submitted by:
  • Email, or
  • Completing the contact form on our website.
• Hair 2 Go will investigate all matters in accordance with internal procedures and provide a response.

11. Termination & Data Removal

• Either the cardholder or Hair 2 Go may terminate participation in the program at any time.
• The primary cardholder may request that their data be updated or permanently deleted.
• Upon deletion, all associated Hairmiles and linked family rewards will be permanently removed.
• Data deletion requests undergo a verification process before being completed.

12. Limit of Liability

• Hair 2 Go is not responsible for delays, service interruptions, or data loss resulting from factors beyond our control.
• We will make reasonable efforts to resolve any technical issues or program-related errors promptly and fairly.

13. Governing Law

• These Terms & Conditions are governed by the laws of New Zealand.

14. Contact Information

• Email: [email protected]
• Website: www.hair2go.co.nz
• Phone: (06) 8798112
• In-store: Ask any staff member for assistance.

Please note:

​We are currently transitioning from the old paper-stamped Hairmiles loyalty card system to a new digital plastic Hairmiles reward card system. The terms & conditions for the paper version can be found on the back of the paper card.

Section 2: How to Load Your Card Barcode on Your Phone

2.1 Android Phones (Samsung, OPPO etc)

How to add Your Hair 2 Go Loyalty Card to Google Wallet.

1. Open Google Wallet:
   • Find the Google Wallet app on your phone.
   • Tap the app icon to open it.
   • If you don't have it download it on Google Play and complete this set again
2. Add Your Card:
   • Tap the "+" button at the bottom of the screen.
   • Choose "Loyalty Card."
   • Search for "Hair 2 Go."
   • Select "Hair 2 Go" from the list.
   • Use your phone's camera to scan the barcode on your Hair 2 Go card.
   • Check the scanned information is correct. (If not scan again)
   • Tap "Add to Wallet."

How to Use Your Card in the Salon
Just before you Pay

1. Open Google Wallet.
2. Select "Hair 2 Go" from your cards.
3. When asked by the staff, hold your phone with the barcode visible near their scanner.
4. A staff member will help you if need assistance.

If you need help, just ask a staff member.

​Feel free to use Google Wallet for all your loyalty cards

2.2 IPhone

There are several apps for storing loyalty cards on an iPhone, including Apple Wallet, mobile-pocket, and Store Cards - Loyalty Programs. 
you can install what every you like.


We suggest to use Stocard <----- Click here to load the app

Stocard is a free app that allowed users to store and manage your loyalty cards, rewards, offers, and payments. You can scan the barcode on their physical loyalty cards into the app, and then open the barcode on their phone to receive points at checkout. Stocard also offered other features.


To make it simple the following Video will help you to load the Hair 2 Go hairmiles rewards card on a Iphone using stocard
Stocard App Link 1 

Why we recoment this is because the following
Features 

• Store loyalty cards, rewards cards, and key cards
• Scan cards even if they're rough
• Manually enter card numbers
• Take pictures of cards
• Add cards quickly
• A lot of self help videos to follow

Reviews 

• Some say it's simple and easy to use
• Some say it saves time and money
• Some say it's a clever way to turn a smartphone into a virtual wallet
• Some say it's less time consuming than putting cards on a key ring

Compatibility 

• Stocard is available for iPhone, iPod touch, Apple Watch, and Apple Vision
• It requires iOS 14.0 or later

It is up to you what you use.
Good luck

2.3 Windows Phones

​Use the Rewards Wallet app
This app allows you to scan your loyalty card's barcode using your Windows device's camera. You can also sync your card data to OneDrive so you can access it on other devices. Rewards Wallet also syncs with the Microsoft Band, so you can scan your cards from your wrist.

Hair 2 Go - Locations

Hastings      ​P: ​(06) 870 7300

​​​​Havelock North         ​P: (06) 877 4993

Taradale        P: (06) 844 4177​​

         

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